Delight: Retain Existing Customers and Encourage Referrals
In the journey of marketing, the ‘Delight’ stage is a crucial and often undervalued phase where businesses focus on providing exceptional customer service to not only retain existing customers but also to encourage referrals. Here are three actionable strategies to excel in the Delight stage of marketing: Personalized After-Sale Follow-Up: Post-purchase engagement can significantly impact […]
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